To help combat the ever increasing security threats materializing in the cloud, an extra security feature has been added to the “Submit Maintenance Service Request” page to help keep your CMMS experience safe and secure. The new security feature added to the “Submit Maintenance Service Request” page is a CAPTCHA located at the bottom of the form. The CAPTCHA is enabled by default for every user, however, the CAPTCHA can be disabled by any user with administrative permissions (see “How to Remove the CAPTCHA” below).
What is a CAPTCHA?
A CAPTCHA is a case sensitive alphanumeric code that is used to determine whether or not a user’s input is human or robot. “CAPTCHA” is an acronym that stands for “Completely Automated Public Turing test to tell Computers and Humans Apart”.
What is the Benefit of a CAPTCHA on my guest maintenance service request page?
A CAPTCHA helps prevent malicious robots from creating a myriad of guest maintenance requests on your CMMS. This could potentially prevent robots from logging 1000’s of guest work request on your CMMS.
How does it work?
When a guest user creates a maintenance service request from the login page the guest will be required to fill out the CAPTCHA field to submit a service request. NOTE: The CAPTCHA is case sensitive and needs to be inputted correctly to successfully submit a maintenance service request.
Example Submit Maintenance Service Request:
- Fill out all work reques fields as usual
- Add the CAPTCHA to the text field
- Click OK
Can I remove the CAPTCHA?
The CAPTCHA is an optional security feature. If a user with administrative permissions deems this feature unnecessary the CAPTCHA can be turned off by going to the “Settings” tab.
How to remove the CAPTCHA:
To remove Captcha, click Settings >Cmms Settings >Security tab. Click or unclick the “Enable captcha on guest requests” button to add or remove it from the work request form.
Click Save to activate
Enable or disable the CAPTCHA at your own discretion
The Captcha secrity feature can be enabled or disabled at the CMMS Admin’s discretion. It is important to note that this security feature was added to increase the security of your CMMS.