New feature: Standard failure codes

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Here at Fiix, we’re moving at 100mph as usual. This week we released another new feature: standard failure codes, for our Enterprise users. What are failure codes you ask? Think of a failure code as a reason something (asset, machine, etc) failed or broke down. With this feature your organization can set up your CMMS with your departments’ most common failure codes. Technicians can then quickly select a pre-set failure code while completing a work order which will explain what went wrong. By classifying repairs with failure codes, the manager can spot trends that will help prevent the same thing from happening again down the road. The idea behind this is built on the standard problem → cause → action framework and works kind of like a decision tree. You go into your CMMS and list all the possible problems for an asset, all the possible causes of each problem, each possible action to correct each cause, and ultimately what to do to fix the problem. Take a look at the diagram below for an example of what this looks like in a real-world maintenance situation:

Why would you use standard failure codes?

Companies that don’t use CMMS failure codes have to figure things out manually, sorting through stacks of paper work orders or endless spreadsheets, making their best guess which is not the best use of your time.

Using failure codes gives you a consistent solution for tracking failure information so everyone’s on the same page. That makes it easier to report problems while also allowing technicians to use the failure hierarchy to figure out the fastest, best solution for the problem.

Utilizing failure codes in your CMMS will help your organization:

  • Speed up the troubleshooting process
  • Improve work practices
  • Assist engineers in identifying and eliminating repeat issues
  • Assess desirability of additional PM tasks
  • Improve overall system reliability
  • Reduce maintenance costs


How do standard failure codes work in the real world?

Let’s say you own a fleet of backhoes and recently they’ve been breaking down, a lot. In the past, you would manually search through work order history to try to spot trends. With the new standard failure code feature, technicians can classify the issues during the repair. So with failure codes in place, the maintenance manager or reliability engineer can run a report to see the number of failure instances on an asset or asset category.

Let’s say in this case the failure analysis shows that the reason for the majority of those backhoe work orders was because of pneumatic hose failure. Armed with this information, you can now investigate why your organization is suffering so many of these hose failures. It could be operator carelessness, working conditions, temperature, quality of the hoses, incorrect installation, etc. The point is, you know why, and you know quickly, so you can spend your time solving the problem instead of figuring out what it is.

A full suite of knowledge based articles is available in the Help Centre through the Help button on the bottom left hand side of the CMMS. You’ll find articles detailing how to turn on the feature, build out your hierarchy, use codes during work orders, and run root cause analysis reports.


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