CIG Logistics

How a major player in the oil & gas industry decreased downtime and increased accountability with Fiix

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CIG Logistics is a partner for large-scale transloading and storage in the oil and gas market. They operate out of 15 terminals across the US.


decrease in downtime


active users and counting

“You can’t mine paper”

Sean Simon is the SVP of Operations at CIG Logistics, where sand is transloaded and stored for third parties in the oil and gas industry. Before looking into CMMS solutions, his team spent three years trying to manage their maintenance operations with a paper-based system, leaving them with the major issue of not being able to gather or access data. “There’s no way to mine paper. There was no daily summary, no way of tying together comments or keywords.” As a result, trying to track and schedule preventive maintenance was nearly impossible. “It was like owning a car in the 1950s. You had to try to remember the last time you did something and guess at the maintenance that needed to be done in the future”.

Sean knew that a better solution was out there. Given that CIG Logistics itself offers a cloud-based solution to its customers for business intelligence and inventory tracking, he understood the benefits of a cloud-based system and the need to digitize. “It didn’t make sense that our maintenance department was the only part of the business not being managed with technology.”

Knowing he had his work cut out for him, Sean started the process of looking at maintenance software vendors. Some operated on a client-server model, which wasn’t right for his team as he did not want to install anything on anyone’s computers. At the same time, some of the cloud-based options that he was looking at were also lacking. Their mobile apps weren’t user-friendly, and the web versions of their CMMS were “antiquated and looked old.”

[Before Fiix] there was no daily summary, no way of tying together comments or keywords.

Sean Simon, VP of Operations

CIG Logistics

Finding flexibility with Fiix

Sean’s number one requirement for a CMMS was getting a solution that could be flexible and adapt to the needs of his team. They needed a system that would allow them to do a twice-daily checklist—one per shift. Other packages he explored had a hard time supporting this PM. “We wanted to make sure the second checklist would trigger whether the first one was completed or not. When we started talking to Fiix and expressed our need to do this, they did not yet have that capability, but they actually built it for us in just a few weeks, which was not something any of the competitors were able to offer.” For Sean, the willingness to customize a solution to his specific needs was what ultimately pushed Fiix over the edge as the winner.

Going mobile on their own terms

During the course of his research, Sean noticed that a fair number of CMMS solutions had mobile apps that simply weren’t user friendly. They were either tedious to use, required significant expenditures on handheld devices, or both. With Fiix, he was impressed that there was flexibility built into the system. “We can use the solution on Android devices and iPhones. There’s also the ability to use the app offline.” Ultimately, most of his employees use their own personal phones to complete their tasks, which Sean says works well because they already have their phone on them at all times, and there is no training required to learn a new device. It’s also great for cost savings, since no investment in new devices is required.

[Fiix] actually built [the feature we needed] for us in just a few weeks, which was not something any of the competitors were able to offer.

Sean Simon, VP of Operations

CIG Logistics

Digitizing their day-to-day

Once Sean and his team selected Fiix, they set their sights on easing their operations from pen-and-paper to the digital world. “[The Fiix team] did a great job of walking us through the system and showing us aspects of it that I wouldn’t have been aware of. [The implementation team] came on site while we were getting set up and built our PMs for us.”

Eventually, CIG began onboarding three sites a month. Fiix is now being used by 248 active users in 11 out of 15 terminals, with the final terminals scheduled to be completed by the end of the summer.

Saying goodbye to breakdowns

“We’ve hardly had any critical breakdowns since adopting Fiix,” says Sean. Downtime has decreased by 40-50%, which he attributes to a newfound sense of accountability. “Before, equipment would be used even if it had a mechanical problem, or if it broke down it could sit out of service for several months, in which case we were foregoing productive capacity.” Now that everything is recorded, there is accountability for the team where before there was none. “We have complete visibility into downtime, and it’s much easier to record and keep tabs on it.”

Additionally, users at all sites are now able to properly carry out preventive maintenance. Previously, there was no way to quantify the amount of reactive maintenance that was being performed, and it was difficult to conceive of a way to try to improve that, given that there was no baseline to measure it against. Now, Sean and his team are able to see how effective their preventive maintenance program is, understand the impact of that maintenance on their operations, and use data to make continuous improvements to their processes.

We have complete visibility into downtime, and it’s much easier to record and keep tabs on it.

Sean Simon, VP of Operations

CIG Logistics

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