Were you one of the early adopters of cell phones when they hit the market in 1970’s? It took nearly 20 years before they began to revolutionize the way business managed its mobile employees – from on-the-road sales teams, to delivery and service fleets, to emergency personnel.
Early adopter not, as a maintenance expert – it’s not difficult to imagine what was needed just to keep a small team of mobile employees in sync with the operations and management of a business.
Now, nearly 40 years later, with over 90% of the population in North America using a mobile phone and with the rate of adoption growing exponentially in the seven fastest growing emerging markets (Brazil, Russia, India, China, Turkey, South Africa, and Mexico) – enabling your workforce through mobile is no longer optional. Even with many regions across the globe in or facing recession, the technology industry continues to innovate and expand as businesses and governments look for more ways to gain efficiencies, competitive advantages and maintain economic growth.
What does this mean for CMMS? Regardless of industry, if your workforce isn’t mobile and can’t work “smart”, you won’t remain competitive.
5 benefits you can leverage today
In CMMS, being strategic about mobile technology and a mobile workforce can give you a competitive edge, save you big bucks, and extend the lifecycle of your assets. Not convinced?
Here’s what Rick Seitz, Service Manager at Gen Tech Scientific Inc has to say about it:
“I’ve been able to reduce turnaround time on refurbished equipment by 50%, improving our customer relations by quickly responding to their needs.”
Be strategic. You can automate with smart lists, automatic reminders, and scheduled tasks. Take the onus off of your technician to remember all the inspections he has that day so he can focus on fixing the broken machine holding up production. The less an employee needs to remember the more they can focus on the task at hand. Some automated processes people use everyday include Google Calendars (for meetings), preventive maintenance scheduling in CMMS, and automatic reminders/smart lists assigned to specific tasks.
Measure & grow
Be proactive. Gaining visibility by having critical actions logged on your employees mobile device, you gain insight into how employees spend their time – indicating what works and what doesn’t, and what’s trending. You can’t improve or measure what you don’t know
Gain efficiency. Tied to employee visibility, knowing what works and what doesn’t is the first step to correction. Higher productivity is a direct result of more detailed technician oversight. It is also much quicker to record readings, problems, and solutions at the scene rather than writing it all down to be entered later (or worse, to go in a binder no one will ever look in again).
Increase customer happiness. Providing quicker response times based on readily accessible, accurate information means happier customers. Mobility means you can answer questions from your customers wherever you are. Mobile devices enable quick access to the web, email, and smart technology in the cloud.
Make smart decisions. Increased visibility enables strategic and critical information sharing and a high performance team. A technician
with access to a CMMS (or other mobile software) can see all critical data relating to a piece of equipment, schedule future maintenance, and optimize performance for the task at hand. Mobile CMMS software means technicians have a full database of information at their fingertips, as well as the ability to call their colleagues or supervisors for help when needed. They can also enter data on the fly, preventing technician errors and reducing mental fatigue.
Technology in emerging markets is experiencing adoptions rates much higher than many other regions of the world. Local is now global. Global is now local. It’s no longer about whether you adopt – its about how strategic you are in your adoption and implementation of smart tech.
What are you doing to stay competitive?