Work order management software

A simpler way to create, complete, and track work orders

Stop struggling with paper work orders. Fiix’s AI-powered work order software makes it easier to submit and respond to requests, keep your records in one place, and automatically analyze 1000s of work orders.

Over 3,000 teams in 90+ countries are using Fiix to digitize, optimize, and scale maintenance

Craft the perfect work order

Stop work from falling through the cracks and help your team find, understand, and get started on tasks with fewer headaches.

Make it easy to submit work requests

Design your own work request form through the work request portal and allow users and guests to search, sort, and track requests on mobile or desktop.

Set up work orders that help you pass audits

Add inspection-type tasks to work orders, automate follow-up activities if the inspection fails, and link everything back to the original work order.

Import work order information in a few clicks

Easily upload and edit multiple work orders from a CSV file with greater accuracy so you don’t have to spend hours updating each task.

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Run your maintenance like clockwork

Create schedules you can stick to, reduce unexpected repairs, and make the most of your resources.

Schedule and streamline your workflows

Schedule maintenance using date, time, meter, or event-based triggers. Roll several scheduled work orders into one with nested PMs and indicate extra tasks to perform at certain cadences.

Standardize work with a library of templates and resources

Create a library of checklists, standard procedures, manuals, diagrams, and more for tasks and task groups.

Know exactly what’s happening and when it’s happening

Get a full view of your team’s workload, drag and drop tasks into their schedules, and assign individuals or user groups to an asset or task. Alert staff by email or mobile notification when you trigger a work order that belongs to them.

Automatically trigger work orders based on asset condition

Trigger maintenance based on the real-time condition of equipment using integrated sensors. Conditions include vibration, temperature, pressure, and more.

See what easier work order planning looks like

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Take your work orders mobile

Manage maintenance on the go and work uninterrupted with the Fiix mobile app.

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Access work orders without an internet connection

See and update all work order details even when your internet connection is spotty or nonexistent. Any updates you make are synced as soon as you are back online.

Send push notifications to mobile devices

Send a push notification to a user’s mobile device when a task in a work order is assigned to them. The assigned users will also receive an email notification for the task.

Pull up work orders in a snap

Create, customize, and attach QR codes or barcodes to any work order, asset, or part. Scan with your mobile device to instantly see the details you need to complete the task.

Attach photos to a work order straight from your mobile device

Add images to work orders and asset records from your camera or image gallery. Flag issues, prepare for audits, and make clearer notes without breaking a sweat.

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Complete your work orders flawlessly

Get the job done without losing time to data entry and administrative tasks.

Search for and prioritize work orders in seconds

Prioritize your work orders and search for them by priority, code, asset, location, assigned user, project, completion date, or other identifying details. Refine your searches and flag filters you use most.

Generate failure codes for easier troubleshooting

Set up your CMMS with common failure codes so technicians can quickly select a pre-set code, understand possible causes, and get to the bottom of breakdowns once and for all.

Reduce duplicate tasks with multi-asset work orders

Apply work orders with the same tasks to multiple assets. Assign one technician to complete these activities so you can reduce piecemeal work.

Build work orders to fit the way your team operates

Add, rearrange, and hide fields on your work order forms to match the processes and workflows your team already uses. You can also make fields mandatory so you never miss out on key information.

Fiix teams manage over 6.2 million work orders and 3.5 million PMs every year.

See how easy it is to get started

Track and report on work orders

Stay informed on what is and isn’t working for your team with solid work order data.

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Get a complete view of your work

Use the dashboard to get an overview of your work orders, including high-priority tasks, overdue work orders, and KPIs. Share the dashboard with your team so everyone is on the same page.

Use AI to spot work orders that are causing delays, failures, and more

The work order insights report, powered by Fiix Foresight, analyzes 1000s of work orders so you don’t have to. Immediately see how closed work has impacted your business, and get a short-list of upcoming tasks most likely to cause production delays, compliance issues, and extra costs so you can fix these problems fast.

Visualize, filter, and share work order data from one place

Use Fiix analytics to sort your work order data in hundreds of different ways using ready-to-use visualizations. Share insights in various formats and click into data points to see how work impacted results.

Collect and calculate the cost of your work orders

See all your costs for each work order and calculate the total cost of work on an asset or group of assets. Log the money you spent on labor, parts, supplies, and more.

Create and automate in-depth work order reports

Choose from over 100 templated reports or build customized reports. Have them automatically sent to your inbox on a regular basis.

Explore our full maintenance solution

Fiix work order management
Fiix parts and supplies
Fiix analytics and reporting
Fiix intergrations
Fiix mobile
Fiix AI

Asset management

See and manage all equipment information in one place— from repair history and cost, to hierarchy, parts consumption, and more. Learn more

Parts and supplies

Purchase, organize, and use your inventory more efficiently so you can get the right parts, at the right time, and for the right price.Learn more

Analytics and reporting

See, sort, and act on your maintenance data with a few clicks using a central dashboard, data visualizations, hundreds of filters, and more. Learn more

Integrations

Connect, collect and share maintenance data, and trigger work across any production or enterprise system. Learn more

Mobile

Everything you need to manage, measure, and optimize maintenance in the palm of your hand. Learn more

AI for maintenance

Analyze your data, find trends, and act on them fastLearn more

Discover more pointers on work order management

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How to create world-class work orders

Best practices for building perfect work orders

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A short guide to optimizing your maintenance schedule

Step-by-step strategies for planning work to maximize resources and results

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A toolkit for using work order data

How to supercharge your maintenance team with the stories inside your work orders

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FAQ

What is work order software?

Work order software is a type of work order management system that allows your maintenance department to plan, organize, manage, track, complete, and analyze work orders efficiently, and in large numbers. With maintenance work order software, you're able to make requests, assign work orders, store and access work order information, and document work order history all in one place. Learn more about the benefits of work order software.

How do you keep track of work orders?

Work order software helps you keep track of work orders, manage scheduling, record status of maintenance tasks, and analyze work order data. There are six steps to creating, tracking, and managing an effective work order:

  1. Identify the task (is it reactive or preventive?)
  2. Create a maintenance task using work order software to detail the job
  3. Prioritize and schedule the work order
  4. Assign and execute the work order
  5. Close and document the work order
  6. Analyze the work order data and decide on next steps.

Learn more about best practices for how to track your work order.

Work order software vs CMMS: What’s the difference?

Work order software is incredibly useful for work order creation and management. It allows teams to assign work efficiently, stores the work histories of every order and asset, and gives real-time notifications on scheduled and finished work.

However, as useful as work order software is, it is a stand-alone solution. A computerized maintenance management system (CMMS), on the other hand, goes beyond basic work order management. It provides a much wider range of functionality and features for teams to streamline their maintenance workflows and operations.

In addition to work order management, a CMMS also includes a scheduled maintenance planner, asset profiles and management, and inventory management. Many vendors also offer a mobile app that makes it easier to document work in real-time for field technicians or remote workers, with or without internet connection.

What are the 4 types of work orders?

The four types of work orders used in CMMS software include preventive maintenance work orders, inspection work orders, emergency work orders, and corrective maintenance work orders. Work orders that are not within the scope of those four categories would fall under general work orders.

  • Preventive maintenance work orders: Scheduled routine maintenance done on assets to prevent unplanned equipment failure and machine downtime. Preventive maintenance (or preventative maintenance) falls between reactive maintenance and predictive maintenance.
  • Inspection work orders: Indicates when an asset needs to be audited or inspected. This is usually based on a predetermined interval of time, similar to preventive maintenance work orders. An inspection may result in the creation of a new work order or service request if an issue is discovered.
  • Emergency work orders: Created when an asset breaks down unexpectedly and needs to be repaired immediately.
  • Corrective maintenance work orders: Created when issues are discovered while conducting preventive maintenance, inspection, general, or emergency work order tasks. A corrective maintenance request is able to be planned and scheduled since the issue was identified before asset failure, which is helpful if a purchase order needs to be created for new parts.
  • General work orders: Includes maintenance tasks that do not fall under preventive maintenance, inspection, emergency, or corrective maintenance work orders. Examples include tasks like setting up new equipment, taking down equipment no longer in use, or painting.

What should be on a work order?

A good work order has 16 different sections that provide the necessary details for maintenance workers to effectively understand and complete the task at hand. The 16 components are detailed in this blog article. You can also use this work order template to help you create better work orders. Work orders are like anything else your facility produces - they must be made well and free of defects. If one part of the process is off, it can affect the entire line.

Ready to see more?

Talk to a CMMS expert today or take Fiix for a test drive.