Updated on January 5, 2017
Work orders are a maintenance manager’s best friend
A work order is a communication tool, and the best way to get a job done right—the better the work order, the faster the work is completed.
Work orders are crucial in an organization’s maintenance, because modern infrastructure is just too complex for any one person to deal with. And as work orders evolve from pen and paper to software-based systems, it’s becoming easier to share relevant information with key players in your facility.
Work order process flow
Components of a work order template
Work orders vary slightly in form and function from industry to industry, but generally speaking they are written requests for work that needs to be done. They can be referred to as job orders, job tickets, work tickets, work requests, or purchase orders (when used externally), but regardless of what they’re called, work orders are contracts that lay out:
- Who is authorizing the maintenance activities and who is carrying them out.
- Description of the task. Either producing a product, or performing a service.
- Expectations around timeline and performance indicators.
- Task details.
Evolution of work order management
Since the industrial revolution, infrastructure just keeps getting more complex, and computerized maintenance management systems (CMMS) have evolved to take the humble work order to a whole new level. Work orders live in the cloud now, updating technicians and their managers in real-time.
Work order software keeps track of information like service manuals and pictures taken on site, and connects it with inventory data and purchasing resources to create a database of info on all managed assets in a facility, which managers can leverage to make informed decisions.
How work orders can help you
Use work orders to authorize work, set out the scope, choose who will do it, and establish the expectations. Fiix software allows you to do this with drop down menus, and a few mouse clicks. Once you have the order created, plug in all of the maintenance information required: Service manuals, spare parts required, and more, click “Assign”, and put your feet up.
Following the status of work orders with a CMMS is easy, since the software automatically updates you as each step is completed. You can even mine the data in your work orders for reports on costs, efficiency, and savings.
Browse the following links for more information on work orders and how to use them in your facility:
- Using maintenance work order software
- Using work orders to become more profitable and sustainable
- Intelligent work orders
Industry tip: Get a work order app
A mobile work order app is the best way to make sure your technicians are using your work order software to its fullest extent. It lets anyone in your facility log a problem when they spot it, and lets technicians in the field see open work orders without having to run back to a computer terminal. This saves time and ultimately money in your day-to-day operations.
Check out the Fiix CMMS mobile app, compatible on all mobile devices, to see how a work order app can make your life easier, or watch the video below.