Toronto, ON (Dec 31, 2012) – Maintenance Assistant Inc., a leading CMMS provider, posted record growth in customer acquisition in 2012 and introduced many new core features to accelerate onboarding and customer success.
Following the global success of its flagship on-premises Enterprise Asset Management (EAM) products, Maintenance Assistant (MA) introduced its robust SaaS cloud offering in 2012, which has quickly gained traction as the adoption of cloud-based technologies becomes more pervasive. The company continues to build momentum setting new records for the total number of net-new customers and recurring revenue, solidifying its position as one of the industry’s fastest growing and most innovative Software as a Service (SaaS) maintenance software providers.
“The speed at which an organization can implement its CMMS, fully train its people and get buy-in, has a big impact on the success of the deployment. Its the difference between rapid success or slow and painful failure” said Daryl Sedgman, President. “Until recently, training has been challenging and expensive for most organizations, but we’ve solved that in the latest version of our cloud-based product.”
Maintenance Assistant embeds rich contextual training videos into every area of the application. This significantly reduces the learning curve and start-up time and improves utilization of the system, improving data capture and ultimately the long-term usefulness of the system. “Making money from set-up and training is not part of our strategy, but customer success is, which is why we’ve gone to great lengths to make our SaaS product simple to set-up and as intuitive and easy to use as possible” said Jeff O’Brien, Director of Customer Success and CMMS Evangelist. “Users can learn at their own pace, completing new modules as needed… and the best part is that the training is now available right in the system anytime you need it.”
“Our growth and success is a direct result of customers finding it easy to enter data and use the system. Soon afterward, they start getting excited about the useful and actionable insights they get about their maintenance activities. We’ve been very good at building user-friendly software, with over 100 product releases in response to input from thousands of users” said CEO Marc Castel.
“Our system now has embedded training and know-how, letting our users learn what they want, when they want without feeling overwhelmed or stupid. Maintenance is a 24/7 activity, and so is our CMMS training system” said Greg Arbour, Customer Success Associate.
In Q4 2012, Maintenance Assistant saw a 500 percent increase in customer acquisition over the same period last year. Some more notable new customers include: Tesla Motors, Honeywell, Kisco Foods, E-Z Rent-a-Car, Eston Chemical, Oxley Enterprises, Alexis Norway, Aramark and ESCO.
With some major enhancements like contextual videos, multi-site capability, asset creation on-the-fly and support for French and Spanish, Maintenance Assistant has released some important features that continue to improve the usability and utility of its CMMS. Check out the full features update here.
About MA CMMS software:
Maintenance Assistant helps companies drive down the cost of maintenance, work smarter and save money by helping to increase asset life, prevent equipment failure, track maintenance costs, improve productivity, reduce equipment downtime, and lower the total cost of ownership of equipment, while at the same time improving legal and regulatory compliance.
“Technicians actually like using our system, which drives utilization and reduces time-to-value. We’ve taken great lengths to make data entry as painless as possible, helping our customers capture critical maintenance knowledge otherwise trapped in their workforce. With a changing workplace demographic, a data-rich CMMS can protect a company from knowledge loss as its workers retire or as new workers change jobs more frequently,” said Marc Castel, CEO.
“With feedback and input from thousands of customers around the world we have been able to build an award-winning computerized maintenance management software (CMMS) service that simply works like it should. It’s exciting to see that we’ve become the CMMS technicians actually like to use.” said Bob Kandic, Senior Product Architect.
About Maintenance Assistant:
Since our launch in 2006, Maintenance Assistant has had over 25,000 CMMS installations in over 150 countries and in more than 30 languages. We are one of the fastest growing Maintenance Software solutions, providing a modern CMMS / EAM experience to clients around the world.
For more information please contact:
Corporate Office: Toronto Ontario Canada