Overview
Features
Industry solutions
The easiest way to add CMMS and maintenance expertise to your team
Fiix Premium Support is an annual subscription service that goes beyond basic day-to-day technical assistance. It’s like having a second maintenance department on staff to provide you with tailored solutions, convenience, and an unparalleled level of service in all things Fiix CMMS.
Contact your CSM or reach out to us at [email protected] (opens in new tab)
Get ongoing 1-on-1 sessions with an experienced team of CMMS experts to accomplish any goal.
Enjoy best-in-class technical support from 6 AM to 6 PM EST and priority help ticket response.
Maximize the ROI of your implementation with tailored advice, best practice recommendations, and customized analytics dashboards.
Receive on-demand CMMS “refreshers” to train admins, power users, and new additions to your team.
Receive world-class support at no extra cost, including:
Get enhanced support with a yearly subscription, including:
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We understand the pressures of the daily grind and how to solve your unique maintenance challenges with Fiix CMMS. We’re a dedicated team of Maintenance Managers, Reliability Engineers, Process Engineers, OT Integrators, and Data Analysts with over 70 years of combined real-world experience.
Jason Afara
Director of Solutions Consulting
“I worked throughout various operations roles—continuous improvement, production supervision, capital engineering, and maintenance leadership. Each of those roles has shaped my ability to provide solutions within a business. Bringing proactive insights, communicating and documentation are foundational pieces to solving the majority of opportunities within the business.”
Mike Cooper
Manager of Solutions Consulting and OT Integrations
“I am passionate about finding solutions to the tasks that others dismiss or believe are impossible to complete. I have a proven history of delivering and implementing high impact, low-cost solutions to issues that directly impact bottle necks and ultimately the bottom line.”
Gavin Atkins
Solutions Consultant
“I am a professional mechanical engineer with experience in production/maintenance support and new model launches in Tier 1 and OEM automotive manufacturing. I’m always striving to dive into the technical details and find the creative solutions to challenges.”
Kathir Haran
“I’m a professional engineer with 15+ years of experience working in manufacturing, maintenance and project management. I’m also a certified Reliability Based Maintenance practitioner. As a strategic thinker, I’m always striving to provide solutions to stakeholders and value to all customers.”
Juan Bernal
“I've been supporting and consulting clients on best practices across different SaaS products and industries for nearly a decade. I use my product and data experience to help customers through their CMMS maturity journey, with a particular interest in enabling them to achieve analytics and reporting goals.”
Jane Bilyayeva
“I bring over 7 years of experience in the SaaS industry with a strong background in Customer Success, Support, and Development. As a Solutions Consultant at Fiix, I love to work closely with customers to understand their operational goals and challenges to design tailored CMMS solutions that deliver long-term value.”
Varinderpal Singh
“I have over 5 years of experience in developing Business Intelligence (BI) reporting solutions tailored to client needs. At Fiix, I specialize in translating complex CMMS data into actionable insights.”
Success story
“When I found myself scrambling to provide information to other departments, Premium Support provided us with the necessary tools to gauge the pulse of our maintenance activities.”
– Hamid, TI Automotive