Manufacturing in the Financial Services Industry

How a manufacturing organization in the Financial Services industry used pilot facility success to make the case for multi-site implementation

10%
Increase in equipment efficiency
25%
Reduction in simple operational work orders
20%
Increase in inventory veolcity

From no system to CMMS

Prior to discovering Fiix, our case study subject’s Production Support Manager knew the potential a CMMS could offer his company was vast. “[Before Fiix], we really didn’t have a way to track work orders and work requests. We didn’t have a system at all.” For a division that provides print and mail investor communications solutions to financial institutions, he was looking for a secure solution that could scale properly.

He also knew they needed something powerful that would scale properly as they continued to expand their CMMS rollout in the future. “Before Fiix, I came across a tool that was geared towards small businesses. We tried it, but it just wasn’t capturing the data correctly for us. I was really trying to capture the whole process, from the work request generation to work order performance, to tying spare parts into work orders.”

During the evaluation of CMMS systems, it was obvious to the manager and his team that the winner had to be user-friendly and cost-effective. “We looked at about four or five options altogether. In the initial evaluation process, we looked at all the different interfaces, and it only took a short time to realize that Fiix was the most user-friendly.”

“[Before Fiix], we really didn’t have a way to track work orders and work requests. We didn’t have a system at all.”

Production Support Manager

Setting up for success

Because the ambitions for CMMS adoption across his organization are large, the manager is focusing on making the project rollout scalable and easily adoptable. “Ultimately, we’d like to have a couple hundred people using the system. That includes operators as well as our techs. The push by our operations leadership is to have standardized tools and processes in place across the board”. he added, “This is a large organization with many moving parts, so we’ve tried to take small steps so as not to scare people with a big change.”

This means the team has been hard at work making sure rollout at two pilot facilities is thoroughly tested, well-documented, and easily applicable to additional plants. The manager is working with a project manager to have the system rolled out across every facility by December 2018. But that doesn’t mean his team isn’t seeing significant gains yet.

“Ultimately, we’d like to have a couple hundred people using the system. That includes operators as well as our techs.”

Production Support Manager

Making noticeable improvements

Everyone in the organization using Fiix has seen its benefits so far. “It’s not just helpful for technicians. It’s also helpful in information collection and somewhat technical data mining for our operations folks.”

It’s more than just a helpful tool. There have been significant and measurable improvements made since introducing the system. For example, they were hoping the adoption of a CMMS would improve procurement and inventory velocity, and since implementing Fiix, inventory velocity has gone from 62% to 82%, while monthly purchases have decreased by 8%, meaning the two pilot facilities are spending less money and using their inventory more effectively.

There have also been improvements in the types of work orders being addressed. Using Fiix has allowed the team to reduce the number of simple operational work orders by about 25%, with an additional reduction of another 25% projected by the time the CMMS is fully rolled out.

Finally, there’s been a considerable uptick in equipment efficiency, which has improved by 10% since before using a CMMS. Taking these improvements into account, it’s easy to see why this team is enthusiastic about expanding Fiix’s reach across every facility.

Fiixing the future across facilities

When talking about what he looks forward to in the future, the manager envisions an extension of the current success he’s seen at the facilities using Fiix: “A very systematic approach where there’s a certain requirement put on operators to address the problems that they’re having with the supervision on the floor. All the technicians will have mobile devices, and they’ll monitor the dashboards in their respective facilities. The process of work requests and work order completion will be smooth for everyone.” Seeing how much emphasis he’s put on measuring success and planning for the future, it’s obvious that this organization will continue to drive productivity and efficiency with Fiix.

“It’s not just helpful for technicians. It’s also helpful in information collection and data mining for our operations folks.”

Production Support Manager