SaaS maintenance software

SaaS maintenance software is software that is hosted remotely and delivered through the web. Notable examples include Google Apps, iCloud and Salesforce CRM. Instead of buying the software license outright (eg. $300 for a copy of Microsoft Office) you rent the software on a monthly or yearly basis (eg. $20 a month to use an Office Suite over the internet). This is Software as a Service; a different distribution model for software. Over the last few years, SaaS has been aggressively seizing market share from traditional un-hosted software products, like SaaS maintenance software.

In North America, ease and speed of deployment are primary reasons for SaaS adoption, followed by a lower TCO (Total Cost of Ownership) –Gartner

We will explore why this is and what makes SaaS so effective as both a tool and business model that benefits all parties involved, as well as some of the trade-offs that come with switching to a SaaS maintenance software solution.

Additional factors driving increase in SaaS usage

  • Cheaper, faster internet access and more mobile devices
  • Customer frustration with typical software buying cycle (license + support + upgrades)
  • Increase in control over the vendor relationship (easier to cancel contract and change software packages)
  • Fast deployment, reduced dependence on internal IT
  • Simplified pricing models

The plunge into the cloud is often based on the following four pain points:

  • Lack of resources to build an infrastructure
  • Up-front software licensing costs are too expensive
  • Lack of resources, especially in IT
  • Lack of technical know-how to maximize benefits of IT systems

SaaS model benefits over traditional methods

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Lower total cost of ownership

The subscription-based model also means less initial upfront investment. Additionally, this incentivizes the software vendor to build a higher quality product with more support in order to reduce churn and maximize their customer’s lifetime value. McKinsey estimates put TCO of SaaS delivered software would be up to 40% lower than traditional on-premise software.

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Automatic upgrades

There's no need to reconfigure or reinstall. With SaaS, upgrades are commonly included as part of the software service, and happen without the need for involvement from the end user. In other words, we improve and update the software, roll out the changes behind the scenes, and our customers reap the benefits.

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Low barriers to entry

No network/firewall configuration + subscription-based pricing model means the software is easy to get started with. Very low barriers to entry (and exit) can only benefit the customer.

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More accessible

Available anywhere you have an internet connection—On the road, at home, while waiting for your flight.

Risks associated with SaaS

Like any new technology, there are considerations to be made that may make SaaS unviable for some companies.

  • Third-parties handle confidential data. This may or may not be a bad thing. It simply outsources the security handling from the customer to the SaaS provider.
  • Customization and integration with custom systems could be an issue
  • Lack of full control over data and processes and often upgrades
  • Although some software services work asynchronously, most dependent on an internet connection

Fiix is a fully functional SaaS product.  See how Fiix mitigates risks associated with SaaS.

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Empower your maintenance team

Leverage the cloud to work together, better in the new connected age of maintenance and asset management.